What is your refund policy?

If you change your mind after placing your order then please email us immediately on contact@mayfairweightlossclinic.co.uk quoting your order number. We are happy to offer you a full refund with no questions asked as long as the products have not been dispensed. Once dispensed, the product becomes labelled specifically for you and packed and we are unable to re-use it. Therefore, you will not be able to cancel your order after this stage. Medicinal products cannot be returned due to legislation governing the sale and supply of medicines in the UK.

Orders are usually processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel your order, please ensure you contact us immediately after placing the order.

Refunds will be issued to your original payment card.

Please note that Mayfair Weight Loss Clinic does not manufacture any medicines and only dispenses medication and products licensed in the UK. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount weight. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines.