Frequently asked questions
All medication is purchased directly from the manufacturers authorised UK distributor and stored at our UK based GPhC registered pharmacy. It is then dispensed to you directly from the pharmacy once your consultation is approved by a member of the Prescribing team.
After you complete your online consultation, select products and make the payment, our prescriber will go through your consultation in detail and may phone you to ask further questions in order to determine whether the medication is suitable. Simultaneously, I.D and age verification checks will also be carried out in the background.
If the prescriber does not approve your prescription for any reason, or if the age verification checks are not successful, you will be issued with a full refund immediately.
This is for 2 reasons. Firstly, it may be necessary to contact you if the prescriber has some further questions about your health, having already reviewed your consultation. If we contact you by phone, it minimises any delay to your order, and is one of the quickest ways to overcome any issue.
Secondly, you will receive delivery notifications by sms/text message. Therefore by providing your mobile number you will be able to utilise this service.
When you are making your first purchase we always confirm that you are at least 18 years of age. Checks are carried out against information you provide including but not limited to your name, address and date of birth on national identity registers at the time of registration and may be carried out on future occasions should there be any discrepancies in your details as time go on. To make the process as easy as possible, all checks are carried out behind the scenes, requiring no action on your part.
If we are unable to verify your age based on the details you have provided, then a member of our customer service team will contact you to request a form of official ID.
All weight loss injections and medication are dispensed directly from our UK-based pharmacy in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the medication.
Please see our ‘shipping terms & conditions’ for more information.
Due to cold-chain requirements, orders, once approved, are dispatched between Monday to Thursday by next-day delivery. For example, if you have placed an order on Tuesday morning you may receive it the following day. If however you have placed an order on Thursday afternoon then we may not dispatch it until the Monday for delivery on Tuesday.
If you have not received your order on the expected day then please email us immediately on firstname.lastname@example.org quoting your order number. We will look into this immediately for you.
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