What happens if my prescription is not approved after making payment?

After you complete your online consultation, select products and make the payment, our prescriber will go through your consultation in detail and may phone you to ask further questions in order to determine whether the medication is suitable. Simultaneously, I.D and age verification checks will also be carried out in the background.

If the prescriber does not approve your prescription for any reason, or if the age verification checks are not successful, you will be issued with a full refund immediately.