I have not received my order
Due to cold-chain requirements, orders, once approved, are dispatched between Monday to Thursday by next-day delivery. For example, if you have placed an order on Tuesday morning you may receive it the following day. If however you have placed an order on Thursday afternoon then we may not dispatch it until the Monday for delivery on Tuesday.
If you have not received your order on the expected day then please email us immediately on firstname.lastname@example.org quoting your order number. We will look into this immediately for you.