Shipping

All weight loss injections and medications are dispensed directly from our UK-based pharmacy, in strict accordance with cold-chain transportation protocols. Each order is packed by a qualified dispenser in discreet packaging using specialised insulated materials and ice gel packs to maintain the correct temperature range.

Our packaging ensures that the contents remain between 2°C and 8°C for at least 48 hours. Please note that couriers do not use refrigerated vans, so the packaging alone ensures cold-chain compliance during transit.

Dispatch & Delivery Times

Orders are dispatched to your chosen address using a tracked next-day delivery service (or two-day tracked service for Northern Ireland and the Channel Islands). We aim to approve and dispatch your order within 1 working day of it being placed — often on the same day. However, this may take longer in some cases due to prescription approval and internal checks.

Please note that we do not offer guaranteed next-day delivery. While most orders are delivered within 48 hours of dispatch, delays may occasionally occur that are outside our control.

Courier Information

We work with trusted third-party couriers such as Royal Mail, DPD, and DHL. All orders are sent via a tracked service with delivery notifications. Although orders are always sent by next-day service, occasionally there is a delay which is beyond our control, and therefore cannot guarantee the 48 hour delivery time. If your order has not arrived within 48 hours of dispatch, please contact us and we will investigate this promptly.

Below are the delivery options and prices:

• UK Mainland Weekday delivery: £9.90
  (Dispatched Monday to Friday via next-day tracked delivery service. Dispatch is not guaranteed on the same or the next day after placing your order).
• Northern Ireland: £9.90
  (one to Two-day delivery service)
• Channel Isles: £19.50
  (Two-day delivery service)

Important Delivery Information

• All deliveries require a signature, so please ensure someone is available to receive the parcel at your delivery address.
• Missed or failed deliveries due to recipient’s unavailability may result in the parcel being returned. In such cases, we do not issue replacements or refunds.
• We are unable to offer replacements due to missed deliveries or delays caused by rescheduling deliveries.

If you would like your order shipped on a particular day, then please email us in advance and we will do our best to dispatch it on your requested date.

Returned Orders

In accordance with UK legislation regarding prescription medication, any orders that are returned to the pharmacy must be destroyed and cannot be reused or reshipped.

As a result, Mayfair Weight Loss Clinic is unable to cancel, refund, or re-send any items once they have been dispatched, even if the order is returned due to failed delivery attempts.

We kindly ask that you ensure someone is available to receive the delivery at the provided address to avoid any issues.

Deliveries are to the UK only. Due to legal and logistical reasons, we do not ship medication outside the UK.